UK Local Delivery
UK Local Delivery
Practical and durable, ideal for garden storage.
Practical and durable, ideal for garden storage.
Log in

Cart

Your cart is currently empty.

Continue shopping
Total
£0.00

Order Cancellation Policy

 

This Order Cancellation Policy applies to orders placed through the Venorivla online store (hereinafter referred to as “we”). It explains the conditions under which an order may be cancelled and how such requests are handled. All orders are placed and processed exclusively online.

1. Scope of Application

  • This policy applies to orders that have been successfully submitted and paid for on the website

  • Whether an order can be cancelled depends on its current processing status

2. Orders Eligible for Cancellation

  • If an order has not yet entered the preparation or dispatch stage, you may submit a cancellation request within 48 hours of placing the order

  • Cancellation requests must be submitted through the contact channels available on the website

  • Approval of a cancellation request is subject to the actual order status at the time of review

3. Orders Not Eligible for Cancellation

  • Orders that have entered preparation, packing, or dispatch

  • Orders that have been handed over to the carrier and are in transit

  • In these situations, cancellation will no longer be possible

4. Handling of Dispatched Orders

  • Once an order has been dispatched, cancellation requests are not applicable

  • After receiving the item, you may follow the return process in accordance with the return and exchange policy published on the website

  • Subsequent handling will be carried out under the applicable policy

5. Processing of Cancellation Requests

  • Eligible cancellation requests will be reviewed and processed as soon as possible

  • Processing times may vary depending on order status and handling schedules

6. Special Circumstances

  • In the event of system issues or incorrect order information, we will assist with verification and provide a reasonable solution

  • Final handling decisions are based on the actual order situation

7. Policy Updates

This Order Cancellation Policy may be updated to reflect operational requirements.
Any changes will take effect once published on the website.

8. Contact Information

Address: 821 CONSTITUTION AVE APT 4, LOUISVILLE, OH 44641, United States
Telephone: +1 (914) 263-4830
Email address: info@venorivla.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Europe/London, GMT/BST)