This Service Policy applies to your use of the Venorivla online store (hereinafter referred to as “we”). It explains the basic rules and responsibility boundaries for the services provided through our website. All services are completed online, and no offline transactions are involved.
1. Introduction and Scope
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This policy applies to your activities on the website, including browsing, placing orders, making payments, and after-sales services
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By continuing to use the website, you are deemed to have accepted the contents of this policy
2. User Accounts and Website Responsibilities
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When placing an order or using certain features, you are required to provide accurate information
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You are responsible for properly safeguarding your account and order-related information
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We will maintain the normal operation of the website within a reasonable scope
3. Product, Inventory, and Pricing Information
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Product information is based on what is displayed on the website
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Inventory availability and prices may be adjusted according to actual circumstances
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Final transaction details are subject to the information shown at the time of order confirmation
4. Orders and Payment
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An order enters the processing stage after it is submitted and payment is successfully completed
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Successful payment is a necessary condition for an order to be considered valid
5. Shipping Policy
Our delivery service covers the entire United Kingdom.
After payment confirmation is received, orders are usually processed within 1–3 working days.
Once dispatched, the estimated overall delivery time is 7–12 working days.
Actual delivery times may vary depending on logistics arrangements and the delivery address.
We work with reliable logistics providers, including but not limited to Royal Mail, DPD UK, Evri, Yodel, and Parcelforce, to ensure safe and stable delivery.
Shipping fees are as follows:
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Orders with a total value of £70 or more (including £70) qualify for free shipping
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Orders with a total value below £70 are subject to a flat shipping fee of £7
All applicable taxes are included in the product price, with no additional charges at checkout.
For more detailed delivery information, please refer to our Shipping Policy page.
6. Order Cancellation
After an order is completed, you may request cancellation within 48 hours if the item has not yet entered the shipping process.
Once the order has been handed over to the carrier and is in transit, cancellation will no longer be possible.
If an order has already been shipped and you wish to adjust your purchase decision, you may submit a request after receiving the item in accordance with our return process.
All requests will be handled in line with the return and exchange policy published on the website.
For full details regarding order cancellation and subsequent handling, please refer to our Order Cancellation Policy page.
7. Returns and Exchanges
After receiving your item, you may submit a return request within 30 days if any of the following conditions apply:
Eligible return situations include:
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The item has visible damage, manufacturing issues, or functional defects affecting normal use
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The received item does not match the product description or a shipping error has occurred
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The item shows significant abnormalities, such as severe color differences or unacceptable odors
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The item has not been used, remains complete, and shows no signs of human-caused damage
Return shipping cost responsibility:
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If the issue is caused by us, related delivery and return shipping costs will be covered by us
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If the return is due to personal reasons, the return shipping costs must be borne by the requester
Once approved, the return request will enter the processing stage.
For full details on conditions, procedures, and important notes, please refer to our Returns and Exchanges Policy page.
8. Refund Information
Eligible orders will proceed through the refund process.
Refund method:
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Refunds will be returned to the original payment card used at checkout (Visa, MasterCard)
Processing time:
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Funds are expected to be credited within 1–3 working days
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If there is a delay, please contact us for assistance
9. Disputes and Applicable Rules
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In the event of a dispute, both parties should first attempt to resolve the matter through consultation
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We follow applicable rules in the United Kingdom, including GDPR principles
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We reserve the right to update this policy
10. Privacy and Data Protection
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We process your information in accordance with our established privacy practices
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Relevant details can be found on the website’s Privacy Policy page
11. Intellectual Property
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All website content is protected by applicable rights
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Unauthorized use is not permitted
12. Limitation of Liability
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We assume responsibility only within a reasonable and applicable scope
13. Policy Updates
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This policy may be adjusted based on actual circumstances
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Updated content will take effect once published on the website
14. Contact Information