UK Local Delivery
UK Local Delivery
Practical and durable, ideal for garden storage.
Practical and durable, ideal for garden storage.
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Return and Exchange Policy

 

This Return & Exchange Policy applies to the Venorivla online store (hereinafter referred to as “we”). By placing an order on our website and receiving the goods, you acknowledge that you have read, understood, and agreed to this policy. This policy applies exclusively to online shopping and related after-sales services.

1. Return & Exchange Period

You may request a return or exchange within 30 days from the date of receipt of your order, provided that the conditions below are met. Requests submitted after this period cannot be accepted.

2. Conditions for Return or Exchange

Within the valid period, you may apply for a return or exchange under any of the following circumstances:

  • The product has visible appearance issues

  • The product has quality problems affecting normal use

  • The product has noticeable odor or severe color differences

  • The received product does not match the order details

  • No-reason return or exchange (the product must be unused, in good condition, and suitable for resale)

The product should be returned in its original condition, with all accessories and included items intact.

3. Return Process

To request a return, please follow these steps:

  • Contact us via email or telephone to submit a return request, providing your order number, proof of payment, reason for return, and relevant photos or videos

  • Our customer service team will review your request promptly. If approved, you will be notified through your contact details and provided with the return address

  • Please send the product back to the designated return address and wait for us to receive it

  • Upon receipt, we will inspect the product. If the inspection confirms the reported issue, we will arrange a refund

4. Exchange Process

If you wish to request an exchange, please proceed as follows:

  • Contact us via email or telephone to submit an exchange request, providing your order number, proof of payment, reason for exchange, and relevant photos or videos

  • After approval, we will notify you and provide the return address

  • Please send the product back to the designated address and wait for us to receive it

  • After inspection and confirmation, a replacement product will be dispatched to your address within 1–3 business days

5. Refund Process

Refunds are handled as follows:

  • Refund Method: Refunds will be returned to the original payment card used for the order (Visa, MasterCard)

  • Processing Time: Depending on the processing efficiency of the card issuer, refunds are expected to be credited within 1–3 business days

  • If the refund is not received within the expected timeframe, please contact us for assistance

6. Cost Rules and Return Label

  • If the return or exchange is due to appearance issues, quality problems, noticeable odor, severe color differences, or incorrect items, the related shipping costs will be covered by us

  • For no-reason returns or exchanges, the return shipping costs must be borne by you

  • A return label is included in each package to facilitate the return process.

7. Responsibility Statement

We are responsible only for return and exchange requests that meet the conditions of this policy and follow the stated procedures.
Products damaged due to improper use, poor handling, or other unreasonable causes are not eligible. We reserve the right to verify and process requests within a reasonable scope.

8. Contact Us

If you have any questions about this Return & Exchange Policy or need assistance with a request, please contact us through the following channels:

Address: 821 CONSTITUTION AVE APT 4, LOUISVILLE, OH 44641, United States
Telephone: +1 (914) 263-4830
Email address: info@venorivla.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Europe/London, GMT/BST)